Where Startups Go Wrong With Customers

Why does customer service start with employees? Why are we ultimately competing with the service of all industries? Why should we think about customers before our first sale?

Shep Hyken is a customer service and experience expert, and New York Times and Wall Street Journal best selling author.

Shep helps companies like American Airlines, American Express, Lexus, and Disney, build loyal relationships with their customers and employees.

In this podcast, Shep takes us through the customer service mistakes too many companies are making, and how we can rectify them quickly.

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