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Why Your Corporate Content is Driving Customers Away

It looks great. It sounds lovely off the tongue. But does it really connect with people? More brands are steering away from corporate content in an effort to bolster engagement with their customers. And it works! I recently had the pleasure of speaking to Luke Buesnel on my podcast. Luke is the owner and content […]

Read This Before Deciding on a Co-Founder

It’s one of the most important questions an entrepreneur faces: “Should I have a co-founder, or fly solo?” I had the pleasure of welcoming back Ian Whitworth on my podcast again recently. Ian and I spoke about the benefits of a co-founder, and he outlined why he thinks having one makes for a better business […]

How Today’s Customer Service Expectations Can Spawn Your Next Startup

Some of the best startups are the ones that solve a genuine problem. So when customer service becomes unacceptable in a certain industry, opportunities arise. I recently had the pleasure of speaking to Yanir Yakutiel on my podcast. Yanir is the founder of Lumi, and has managed to do two extremely successful capital raises — […]

Creativity Can Be Dangerous and Why We Shouldn’t Normalise Startup Failure

Creativity is encouraged by most. But it can be dangerous and come at a real price. I had the pleasure of speaking to Dr Alice Flaherty on my podcast recently. Dr Flaherty is a neurologist at the Massachusetts General Hospital, and an associate professor of both neurology and psychiatry at Harvard Medical School. In the […]

Billionaire VC: You Have to Stake Out Your Territory as an Entrepreneur

The startup world and entrepreneurship are both so competitive, so carving your own territory is critical. This is the opinion of billionaire VC Tim Draper, who I had the pleasure of speaking to on my podcast. Tim Draper is one of the most powerful and influential people in Silicon Valley. His most prominent investments include […]

Top Silicon Valley VC: The One Word All Successful Entrepreneurs Use at Pitches

Every day, VCs hear hundreds of pitches around the world from hopeful entrepreneurs. But there’s one word successful founders say that secures the confidence and funding from the very best. The founders of Skype used it. So did those at Baidu. In fact, one of the world’s leading VCs says all good entrepreneurs utilise it. […]

Customer Service: How to Differentiate Your Startup and Keep Clients Forever

For some startups, customer service is simply a department. But according to Shep Hyken, a customer service and experience expert, it’s “part of the culture and the philosophy of a company.” Shep is a New York Times and Wall Street Journal best-selling author, working with companies like American Airlines, American Express, Lexus, Disney, and those with […]

Here’s Why Customer Service is What Founders Should Think of First

Customer service isn’t a department, it’s “part of the culture and the philosophy of a company.” That’s the opinion of Shep Hyken, a customer service and experience expert, and New York Times and Wall Street Journal best-selling author. Shep works with companies like American Airlines, American Express, Lexus, Disney, and those with less than 50 staff, […]

Everyone is a Leader: How to Manage Hypergrowth

If your startup grows faster than you expected, it can be a good problem to have. But not if you don’t know how to deal with it. I had the pleasure of speaking to Amy Foo on my podcast recently. Amy is the Managing director of Zendesk for Australia and New Zealand, and is steering […]

How to Discover and Execute Your Brand Story

Your brand story is critical for connecting with customers. Without it, you’re doing your startup a significant disservice. I had the pleasure of speaking with Mark Jones on my podcast recently. Mark is the co-founder of Filtered Media, which provides marketing, PR, and brand storytelling to companies like Adobe, Coke, and Telstra. Mark outlined the […]

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