How can we ensure customers keep coming back? How do we remove friction from their experience? Where are startups getting their customer service strategies wrong?
Don Peppers is known globally as a leader in customer service.
The Times of London has listed Don within their “Top 50 Business Brains”, while Accenture has included him in its global list of the “Top 50 Business Intellectuals.”
Don has shared his exquisite knowledge via his talks and workshops in more than 60 countries around the world, and the 10 books he’s co-authored have sold over a million copies in 18 different languages.
In this podcast, Don shares decades of knowledge he’s eager or you to hear.